ahmedhany543

Building and leading a high-performing technical support team responsible for operating the CSO Kiosk network. Collaborating with CSO stakeholders to prioritize software modifications, ensuring timely delivery by the development team. Developing and executing strategies for deploying new terminals, enhancing service coverage and efficiency. Supervising the local fabrication and assembly of kiosks, ensuring quality control and timely production. Designing and implementing user-friendly interfaces based on CSO requirements, improving user satisfaction. Providing insights and recommendations to management for strategic decisions related to self-service solutions. Leading biometric identity verification projects for multiple private and government organizations, enhancing security and efficiency. PROJECTS • Smart Civil Registry Kiosk Project, CITC Successfully coordinated the implementation of Civil Registry kiosks across CSO locations and major malls in Egypt, such as Mall of Egypt and City Stars Mall. These kiosks streamline the issuance of vital documents such as birth and marriage certificates, significantly reducing wait times and enhancing service efficiency. This project involved integrating modern database-connected machines and extending service hours to accommodate public needs, ultimately improving accessibility and customer satisfaction. • Unified Egyptian Hajj Portal , CITC Coordinated the successful implementation of the Unified Egyptian Hajj Portal, enhancing the registration and management process for Egyptian pilgrims. The project centralized application procedures facilitated package comparison and selection, and streamlined document management. Additionally, the portal provided timely updates and notifications, significantly improving user experience and operational efficiency, resulting in a more organized and efficient Hajj process for thousands of Egyptian pilgrims.

Leads teams providing 2nd and 3rd line support for self-service terminals nationwide, ensuring high service levels. Ensures all systems-related services are operated at agreed SLAs, maintaining system reliability and customer satisfaction. Identifies and resolves operational issues, enhanced system stability, and implemented remote monitoring solutions. Coordinates with regional infrastructure lead to plan and deploy projects within timelines, ensuring seamless execution. Communicates with service providers to resolve technical issues, ensuring timely issue resolution. Oversees the deployment of new client software for self-service terminals, enhancing functionality and user experience. Develops user-interface designs based on client requirements, improving usability and satisfaction. Works with R&D teams to implement new requirements, ensuring timely delivery and quality. Conducts acceptance tests for new software versions, ensuring compatibility and performance. Modifies and enhances UI elements to meet market and customer demands, improving the user interface. PROJECTS: • Orange Self-Service Terminals Project, PTV, Bee, Basata || Orange As Technical Manager, I supervised the implementation of Orange Self-Service Terminals (SSTs) across Egypt and improved the user experience. These terminals, deployed in flagship Orange Stores like Cairo Festival City and City Stars, enabled real-time cash payments, prepaid recharges, and bill payments, enhancing customer convenience and operational efficiency. • Vodafone Self-Service Terminals Project, PTV, Bee, Basata || Vodafone As Project Manager, I led the end-to-end implementation of Vodafone Self-Service Terminals (SSTs) in Egypt. This involved initial discussions with Vodafone, coordinating development with the R&D team, and overseeing deployment in the field. The project enhanced customer convenience by enabling real-time bill payments, prepaid recharges, and account management through user-friendly terminals located in high-traffic areas.